If we host your website we provide a 86 page user guide in PDF format. The user guide details help to set up your admin panel. The admin panel is used to add products to your store along with many policies that you put in place. These policies include specials, discounts and lots of other sales tools. You decide what information to gather about each transaction and what is done with it. Everything that you set up inside your admin panel helps to satisfy your customers. If you decide to have us install USPS and/or UPS actual rates which is not included free, you will decide which shipping methods for which you will provide rates. You may also add in a handling fee to cover packaging materials. Of course there are many other options included which are too numerous to mention here. Just about anything you can think of is either included free or available at a small installation charge. A downloadable installation manual is available once you have come aboard. Be sure to click on the demo link and see this great shopping cart in action. Remember, this is a totally free cart. We make it available because some people will want to use our hosting services and our low cost upgrades and save themselves hours of work. To that end we hope you enjoy the free shopping cart.